Telecom Engineer

at Canaccord Genuity Corp.
Location Toronto, Canada
Date Posted August 4, 2022
Category Engineering
Job Type Not Specified


Telecom Engineer
Toronto - Job # 5421

Who we are:

Canaccord Genuity (CG) is a leading independent full-service financial services firm, with operations in two principal segments of the securities industry: wealth management and capital markets. CG is driven by an unwavering commitment to build lasting client relationships - we achieve this by generating value for our individual, institutional, and corporate clients through comprehensive wealth management solutions and investment banking services. We are a leading independent wealth management firm in Canada, and the leading mid-market provider of investment banking advisory, equity research, sales and trading services for corporations and institutions.

We pride ourselves on understanding our clients needs and providing innovative, bespoke solutions. Our entrepreneurial and friendly team will challenge you to learn and grow every day. We value excellence and collaboration. We re looking for talented people who thrive in a dynamic environment and want to have an impact with innovative ideas and best practices.

At CG, we believe that diversity across our business strengthens our client relationships and enables more innovative solutions. We strongly encourage applications from all qualified individuals regardless of race, religion, colour, national origin, gender, sexual orientation, age, marital status, or disability status. CG provides an accessible candidate experience. If you need any accommodations throughout the interview process and beyond, please let us know.

We are currently looking for a motivated, proactive individual to join our Telecommunication team.

SIP Trunks: End-to-End UC solution and Interoperability and Implementation;
Contact Center: Cisco Unified Contact Center Express and Cisco Webex Cloud Center (WxCC);
Ensures smooth transmission of data by configuring networks;
Champions the upgrade of new and existing telecom equipment, hardware, and software;
Performs assessment aimed at resolving technical issues with respect to computer, server, network, and voice in a timely manner;
Maintains data, voice, and video network hardware and systems;
Conducts research aimed at isolating, analyzing and resolving error;
Evaluates and updates older networks as required in accordance with specified plans;
Video Conference: Cisco WebEx Room Kits, MS Teams and Zoom, Cloud Video Interop (CVI), and CRC
Implementation and upgrades of Cisco Unified Communications products including Cisco Unified Communications Manager for versions up to 12.5, Cisco Unity Connection 12.5, Cisco Unified IM & Presence, Cisco Jabber, Cisco Expressway (MRA), Cisco Attendant Console (CUEAC), Cisco unified Manager Express (CME), Cisco MediaSense;
Ipc trading system support, ring down lines and Hoot;
Provide support in Video Conference & Audio conference, Teams, Jabber & Webex contact Center;
Operation support as in replacing Cisco phones, troubleshoot mobile issues, outlook issues. Daily support is required.

Skills & Qualifications:
IT diploma or certificate and/or relevant courses in telecommunications;
10+ years experience centered in Cisco Unified Communications solutions;
Extensive knowledge of Nortel PBX technologies and services;
Experience in Installation of UC on UCS on C series Cisco servers using VMWare;
Experience in SIP Trunking solutions using CUBE gateways;
Superior organizational and time management skills;
Excellent customer service skills;
Demonstrated ability to problem solve and take initiative;
Strong communication and interpersonal skills.

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