|Date Posted||August 4, 2022|
Call Centre / CustomerService
Idaho Ice World is Idaho's premier indoor family ice skating and entertainment center. Offering adult and youth hockey leagues, figure skating programs, lessons, and public skate sessions, Idaho Ice World is a cornerstone of Boise recreation. The City of Boise is seeking a team of friendly and organized individuals to serve asRink Attendants.
Assists with operations and customer service at the Idaho Ice World (IIW) facility
Assists customers with questions and provides assistance to staff as requested
Under direct supervision, this position is responsible for assisting the shift manager with the completion of the daily tasks designed to ensure and maintain a safe and welcoming environment at Idaho Ice World
Is open to all interested persons, 16 years of age or older
Works up to 19 hours per week
Is designated as At-Will
To provide a safe and healthy workplace for all City of Boise employees, residents, and community members, new employment offers are contingent upon the applicant providing proof ofup-to-dateCOVID-19 vaccination process according to currentCDC guidanceto the City, on a confidential basis, or receiving an exemption from the vaccination requirement as a legally required medical or religious accommodation two weeks prior to the applicant's scheduled start date. Essential Functions
Assists customers at the skate rental counter. Determines the correct size of rentals and checks out customers. Performs other duties about customer service, answering questions related to programs and/or operations, and related duties as assigned. Utilizes computers and related software such as word processing and risk management. (70%)
Participate in janitorial duties such as keeping all areas of the facility neat, clean, and safe at all times. These duties include sweeping and mopping the rink restrooms, locker rooms, shower areas, lobby, meeting rooms, bleachers, removing trash, cleaning rink glass, etc. (30%)
Performs other duties as assigned. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this position at any time. Total Percentage = 100%
Required Knowledge, Experience, And Training
Experience working with the general public, answering phones, and handling cash
Working knowledge of customer service techniques
Cash handling procedures
Basic addition and subtraction
Interact with the general public
Provide a high level of customer service
Display an attitude of cooperation and work harmoniously with all levels of City employees, the general public and other organizations
Communicate effectively in the English language at a level necessary for efficient job performance
Complete assignments in a timely fashion
Understand and comply with all rules, policies and regulations
Maintain prompt and regular attendance
Perform all essential and marginal functions as assigned by an authorized employee, supervisor and/or manager with or without reasonable accommodation
Preferred Knowledge, Experience, And Training
6 months working in a customer service role
Applicants must be able to pass:
City of Boise background check processes including a criminal history check and reference checks in accordance with the City of Boise Hiring Process Regulation
The physical effort characteristics and working environment described here represent those employee encounters while performing this job's essential functions. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
While performing the duties of this job the employee is rarely lifting/carrying up to 10 pounds. Also, the employee is rarely pushing/pulling up to 10 pounds. Work includes the sensory ability to talk and hear. Employees will sit, stand and walk.
The work environment will include inside conditions and extreme temperatures.
This position works evenings and weekends as required.