Product Support Representative

at Inland Truck & Equipment
Location Terrace, Canada
Date Posted August 4, 2022
Category Call Centre / CustomerService
Job Type Full Time



Inland Group (Inland Kenworth) is an industry leader in the heavy-duty truck & sales, service and parts marketplace. As a rapidly growing company with over 1400 employees across 35 branches in North America, Inland offers exciting employment opportunities that can help you drive your future!

This position is based out of our sales and service dealership in Terrace, BC.


The Product Support Representative (Outside Parts Salesperson - Truck Parts Sales) is a sales leader in heavy truck parts sales and will be responsible for selling heavy truck parts and accessories to new and existing customers. In this role you will also be responsible for developing, maintaining and enhancing maximum parts department profitability and sales volumes of assigned accounts within a designated territory. In this outside sales position you will call on customers, introduce products and promotions and provide superior customer service to all accounts in your territory.

This position requires knowledge of heavy truck parts, commercial truck shop operations and/or experience in a truck dealership as parts technician/parts counterperson.


Develop and achieves maximum sales volumes consistent with sales projections for assigned accounts
Provide value added services with consistent customer visits
Conduct new (cold) sales calls on a weekly basis
Monitor operations of assigned accounts, offers advice and assistance when required in areas such as inventory control, available services, new products and/or product enhancements
Conduct sales calls with assigned accounts to introduce new products and promotions
Provide superior customer service to all accounts
Plan territory coverage and manages time consistent with expectations of management
Complete customer call report with weekly summary of results
Control personal expenses within the approved budget and submits weekly expense reports
Investigate and refers customer issues to the appropriate Department Manager and/or General Manager
Assist counter personnel with orders, deliveries and customer inquiries


High school diploma or general education degree (GED)
Qualification as a truck Parts Journeyperson preferred
Three years related experience and/or training; or equivalent combination of education and experience.
Knowledge of heavy truck parts and accessories, commercial truck shop operations and/or experience in a truck dealership as parts technician/parts counterperson required.
Excellent sales skills, preferably in a related field
Proficient in Microsoft Word and Excel.
Strong organizational skills
Must have valid Driver s License
Strong business ethics with a professional approach at all times


Our employees receive a generous benefits package including:

Extended Medical (including Vision)
Prescription benefits
RRSP with employer matching program
Long Term and Short Term Disability
Life Insurance and Accidental Death and Dismemberment Insurance
Paid Time Off
On-going training opportunities

If you are looking for an opportunity to become a part of a dynamic team of professionals, we invite you to apply today

(parts sales, truck parts sales, outside parts sales, parts journeyperson, HD truck parts, parts and accessories, aftermarket, parts warranty)


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