|Location||South Beloit, Illinois|
|Category|| Call Centre / CustomerService |
Job Purpose As an Operations Representative you will ensure operational excellence through supporting both internal and external customers and carriers.? You will do this by tracking and tracing our shipments, making appointments, entering shipment data, communicating to help resolve issues and ensure on time departures/arrivals. You will also provide excellent customer service to our carriers and customers. This role provides an excellent opportunity to start your career at Stoughton Logistics, with opportunities to grow in Operations, Sales or Account Management.
Essential Duties and Responsibilities
Deliver operational excellence to customers, carriers, and suppliers. Answer incoming calls and make outbound calls ensuring outstanding customer service. Schedule appointments via phone, email, and company website. Provide timely and accurate shipment information to carriers. Audit load information for accuracy and completion. Complete customer, carrier, and supplier requests with a sense of urgency.? Track and trace shipments in a timely manner to best serve our customers. Enter shipment data ensuring a commitment to quality and accuracy.
Above is a list of the most important responsibilities and functions, which are essential to the position. Employees must be able to perform these essential functions satisfactorily with or without a reasonable accommodation. Accommodations will be evaluated and provided to eligible employees on a case by case basis, depending on the employee's medical restrictions, work availability, the nature of the position, the position's essential functions and other relevant factors.
Education: High School degree or GED equivalent Knowledge, Skills, & Abilities:
Values a diverse and inclusive work environment Proficient in Microsoft Office (Word, Excel, and Outlook) and strong internet skills Effective communication skills, verbal and written Ability to prioritize, multitask, and manage time effectively
Attention to detail Time management Organization
Working Conditions & Physical Requirements
Please refer to the general office physical demands checklist for more information regarding the working conditions and physical requirements for this job.