Medical Equipment Driver & Customer Service

at Rotech Healthcare Inc
Location Oelwein, Iowa
Date Posted 2022-09-21
Category Call Centre / CustomerService


OVERVIEW Rotech Healthcare Inc. is a national leader in providing ventilators, oxygen, sleep apnea treatment, wound care solutions and home medical equipment. We help patients lead a more comfortable and productive life by keeping them engaged in their care and empowering them to manage their health and treatment at home. Rotech provides high quality medical products, services and outstanding customer care through hundreds of locations across 45 states. For additional information, visit our company homepage Connect with us! FACEBOOK INSTAGRAM TWITTER LINKEDIN JOB INFORMATION Summary We are seeking a dedicated Customer Service & Driver of Medical Equipment (Customer Service Technician) to join the Rotech team! In this position you will be responsible as needed for the delivery, set up and maintenance of medical equipment, oxygen and supplies. As well as the instruction to patients and/or caregivers concerning proper use and maintenance of equipment. Position is also responsible as needed for providing customer service over the phone and in-person to patients and referral sources. Essential Duties and Responsibilities Available for on-call assignments as needed Assemblies charts and processes paperwork, including preparation of files for the Billing Department and completes batch reports for UPS deliveries Assists with updating respiratory grid Clears previous day's route and checks all paperwork for accuracy and completeness Collects co pays and deductible amounts Completes all necessary delivery forms and paperwork including, but not limited to invoices, work orders, manifests and logs, patient care instructions, route sheets, etc. Conducts patient satisfaction calls and acts as patient advocate to resolve questions or concerns Coordinates, collects and inputs all patient information and new patient set-ups Delivers, sets up and maintains equipment at the delivery address using company vehicle Develops and maintains working knowledge of current products and services offered by the company and all applicable governmental regulations Educates the patient and/or caregiver on the safe use and maintenance of the delivered items Maintains assigned company vehicle in a clean and safe working condition Manages all aspects of intake; data entry, answering the phone, outbound calling, receiving faxes, maintaining referral source information and log and data input into IMBS Monitors office supplies Prepares and completes CMNs/SOPs for Sales Reps and documents on tracking log Prepares deposit for location on a weekly basis Prepares tickets for daily routes and coordinates timely fulfillment of products and services ordered Provides education to referral sources, patients and employees on qualifications for service and 3rd party billing Provides service for walk-in patients and walk-in equipment requests Reports equipment hazards and/or product incidents as required Verifies Medicare, Medicaid, and private insurance coverage information Works extensively with e Intake proprietary system; maintains accuracy and quality control throughout initial patient contact and data input Works with location personnel to coordinate deliveries Performs other duties as assigned QUALIFICATIONS Employment is contingent on Background investigation (company-wide) Drug screen (when applicable for the position) Valid driver's license in state of residence with a clean driving record (when applicable for the position) Education and/or Experience High school diploma or GED equivalent, required Delivery experience, preferred Driving experience, required Experience working in healthcare, home health or the medical field, preferred Strong customer service background Skills, Knowledge and Abilities Accurately perform simple mathematical calculations Effectively communicate in English; both oral and written Interpret a variety of communications (verbal, non-verbal, written, listening and visual) Knowledge of Durable Medical Equipment (DME) or Home Medical Equipment (HME), preferred Knowledge of insurance policies and requirements Knowledge of medical billing practices and of billing reimbursement Maintain confidentiality and practice discretion and caution when handling sensitive information Mapping skills including ability to plan time-saving delivery routes Mechanical aptitude with ability to learn Multi-task along with attention to detail Properly work an electronic tablet device that is used for services after training Self-motivation, organized, time-management and deductive problem solving skills Sense of urgency and responsiveness to customers Work independently and as part of a team Physical Demands Available for on-call assignments as needed (after business hours &/or weekends) May be required to comply with OSHA Respirator Requirements, including but not limited to Medical Evaluations and Fit-Testing Requires sitting, walking, standing, talking or listening Requires close vision to small print on computer and or paperwork and our electronic tablet Requires lifting and transporting of patient equipment and or move full and empty cylinders Requires contact with patients and equipment with potential exposure to contagious pathogens Extensive travel via company vehicle required to patient's homes and/or delivery address for set-ups and recurring deliveries Requires the ability to load, push, pull and lift oxygen concentrators, oxygen tanks, portable oxygen units, positive airway pressure devices, wheelchairs, power wheelchairs, scooters, hospital bed parts, walkers, commodes and other home medical equipment and supplies in and out of location, warehouse, company vehicle, patient residence and/or delivery address Machines, Equipment and Technical Abilities Electronic tablets and all corresponding equipment, such as- Blue-tooth ear-piece and dash mounts Email transmission and communication Internet navigation and research Loading, unloading and proper tie down procedures of transported oxygen and other cargo as per company policy Operating the assigned company vehicle safely Operating vehicle mounted power lift or rail gates as required Troubleshooting and repairing equipment Understanding use of all applicable home medical equipment and supplies Office equipment; fax machine, copier, printer, phone and computer / tablet ROTECH INFORMATION Benefits 401k Medical, Dental and Vision Life Insurance and Disability Generous Paid Time Off and Paid Holidays Employee Discount Program Employee Recognition program Bonus and Incentive Opportunities Cellular phone reimbursement Make the Right Move, Create your Profile and Submit your Resume TODAY!! The hiring manager reviews resumes and contacts applicants that have related experience to the applied position. To view the status of a position that you submitted your profile / resume to, Sign into your account. We appreciate your interest in Rotech Healthcare Inc. Equal Opportunity Employer of Minorities, Females, Protected Veterans and Individuals with Disabilities. Rotech Healthcare Inc. recruits, employs, trains, promotes, transfers, separates from employment and compensates employees without regard to membership in, association with, or perception of race, color, age, gender, gender identity, religion, creed, national origin, ancestry, citizenship, marital status, veteran status, sexual orientation, physical or mental disability, pregnancy or any other personal characteristic protected by applicable federal, state and local laws governing nondiscrimination in employment in each locality where Rotech has employees. Rotech Healthcare Inc. is a DRUG FREE WORKPLACE