Medical Call Center Representative

at A-Line Staffing Solutions
Location Austin, Texas
Date Posted September 21, 2022
Category Call Centre / CustomerService
Job Type Permanent

Description

Customer Service Rep - Pharma position available with a Major Pharmaceutical Company based in the Austin, Texas 78727 area! Apply now with Jake Z. at A-Line!

Pay Rate: $15 - $18 hourly (determined on experience)

Regular hours: 8 am - 6 pm

Training Onsite: 8 am - 4: 30 pm approximately 2 weeks

Position Overview:

ACT (Aesthetics, Consumables, Therapeutics) customer service receives digital inquiries from GPOs, Hospitals, individual practices, internal Sales personnel, and administrative personnel to support order fulfillment. These methods can include but not be limited to Fax, Email, EDI.

Customer Experience Representatives (CXRs) serve as first-line representatives responsible for handling inbound/outbound inquiries (80-100 orders/day), processing transactions, and act as subject matter experts as needed. Representatives are responsible for fax and/or email order processing and resolution of issues that may prevent orders from shipping. Under general supervision, Customer Experience Representatives process customer requests in a timely, accurate and professional manner. CXRs foster the growth of a strong customer base through creating positive interactions and building strong relationships.

Main Areas of Responsibilities:

• Handle 80-100 orders/day regarding product orders; order status; product returns; returns for credit; delivery status

• Partner with Sales Representatives and clients to provide exceptional customer service within designated Service Levels to complete order transactions and other informational call follow up

• Manage escalations for customer inquiries and route to the appropriate team/agent

• Understand and be proficient in various digital channels and brands

• Able to flex between working autonomously and team collaboration when necessary

• Provide excellent customer service while acting in a professional and courteous manner at all times

Requirements:

• At least 1-2 years of Customer Service experience

• Experience working with Microsoft Office Suite

• Attention to detail & multi-tasking ability

• Associate Degree OR High School Diploma and equivalent relevant experience.

Preferred Skills/Qualification:

• SAP or other ERP experience

• Medical Device or Pharmaceutical Strongly preferred

• Bachelor' s Degree

Why Apply with A-Line?

  • Full benefits available after 90 days: Medical, Dental, Vision, Life, Short-term Disability
  • 401k after 1 year of employment: With employer match and profit sharing
  • GREAT Hours! 40 hours per week
  • Competitive Pay Rate!

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