Logistics & Customer Service Manager

at YER
Location Louisville
Date Posted May 8, 2021
Category Call Centre / CustomerService
Job Type Not Specified


On behalf of our client in the consumer goods industry, we are looking for a Logistics & Customer Service Manager.

This position can work partially remote, partially in-office. They have locations in Portsmouth, NH & Alexandria, VA. Their 3PL is located in the Louisville, KY area. Please note, we are placing this ad in all three locations and they're for the same vacancy.

What Success Looks Like

  • You manage our relationship with our 3PL partner - it's a new provider so we want to iron out any kinks
  • You empower our customer service team and establish new processes that lead to our FMCG clients and our team being happy campers - e.g. our order handling process
  • You optimize our process for chargebacks
  • You spearhead special supply chain projects like adding a D2C channel
  • You manage and develop all aspects of inbound, outbound, and warehousing

What We Are Looking For

  • 3 years experience with 3PL and/or warehouse operations management
  • Customer service management experience is equally important
  • Experience dealing with larger US retailers like Walmart and Target
  • An inquisitive nature that helps you pinpoint the unintended ruffles in our processes
  • There-is-no-i-in-Team philosophy (leadership skills)
  • You get a kick out of driving projects to completion (project management skills)
  • People pick up the phone when you call (relationship building skills)

What's In It For You

  • Awesome work culture
  • Great benefits
  • Competitive salary
  • Career growth opportunities


YER USA, Inc. is the exclusive recruitment partner for this search. Executive Search Consultant Antoinette will support you through the entire process.