Lead Housekeeper (Full-Time)

at Hawaiian Hotels & Resorts
Location Lahaina
Date Posted May 2, 2021
Category Trades & Services
Job Type Not Specified

Description

Royal Lahaina Resort is a privately held family organization dedicated to the selection and development of highly motivated and talented professionals. Royal Lahaina Resort offers a fun, fast paced and rewarding business environment with a true sense of Ohana, and opportunities for career advancement.

The Lead Housekeeper plays an integral part in the successful operation of a resort. The primary function of the Lead Room Attendant is to inspect and clean guest rooms with the highest possible level of service; thus, ensuring we are providing a welcoming and accommodating environment.

Essential Duties And Responsibilities

  • Respond quickly to all guest requests in a caring, friendly and professional manner
  • Update room statues accordingly
  • Be aware of tone and composure when addressing guests and other Associates
  • Ensure that guests' names are used throughout your interaction with them
  • Ensure all guest rooms are cleaned per our established cleanliness guidelines
  • Restock & organize all work areas as necessary
  • Fully inspect guest rooms to ensure cleanliness standards are met
  • Complete your assigned daily room worksheet accurately and note any special circumstances and/or guest requests
  • Maximize job efficiency & neat, orderly appearance by maintaining your HK cart
  • Stock supplies on your housekeeping cart correctly in the morning and afternoon with all necessary linens, guest supplies and cleaning equipment
  • Coordinate with Engineering to implement the maintenance and repair of guest rooms
  • Manage the lost and found, and ensure to include records, guest inquires, etc
  • Knowledgeable of all MSDS materials.
  • Answer guest complaints & resolve problems to maintain guest satisfaction
  • Report any and all wear and tear of furniture and/or equipment, as well as and safety concerns in your work area
  • Other duties as required

Requirements

The ideal candidate is also someone who has the following skills and abilities

  • Prior Housekeeping experience in the supervisor capacity required
  • Good organizational skills and must be able to handle multiple tasks
  • Must be available to work on weekends and holidays
  • Able to multi-task and work in a fast pace environment
  • Able to push and pull a housekeeping cart that weighs approximately 75 pounds
  • Must be detail oriented and organized
  • Ability to stand/walk for extended periods and engage in considerable physical activity on a consistent basis
  • Neat and professional appearance, a genuine Spirit of ALOHA and the desire to serve
  • As a condition of employment, candidate must be able to satisfy all pre-employment screenings such as criminal background checks

Benefits

Royal Lahaina Resort offers a competitive benefits package included health benefits for employee and eligible dependents, paid vacation and sick leave benefits, observed holiday benefits and retirement benefits. All benefits are subject to eligibility criteria.