Lab Product Customer Support, Union, MO

at DSM
Location Union, Missouri
Date Posted August 4, 2022
Category Call Centre / CustomerService
Job Type Not Specified


Bring your passion. Build the future.

We're at DSM for:

Lab Product Customer Support

Location: Union, MO

What You'll Do:

Responsible for technical and customer support of products within the Food Safety business segment including investigating customer concerns and new product applications.

We bring:

A competitive compensation package, with comprehensive health and welfare benefits

A place to grow and develop

A company that is purpose-led and performance-driven in a corporate culture that values people and planet

The opportunity to work on growing brands and build on a strong foundation

The chance to make improvements and make an impact on the business

Key responsibilities:

Provide technical support and training to customers, staff, and customer service groups

Support new product introductions by supporting R&D through the Design process, validation studies, beta site studies and staff/customer training

Develop new application protocols for specific product needs

Present at industry meetings, seminars, and webinars

Troubleshoot products, design, and execute experimental protocols

Travel is expected to be about 15%

You bring:

Bachelor's of Science or related field

1+ years' lab experience

Working knowledge of quality control and quality assurance programs

Analytical background with experience in troubleshooting

Excellent written and verbal communication skills

Ability to troubleshoot issues with products and services

About Research & Development

Our Innovation, Research & Development team propels our business into the future, with new discoveries at every corner. They work collaboratively with different departments and industry experts to make a positive difference to the future of millions of people and the planet we all share. Our Innovation, Research & Development team is committed to seeing opportunities where others can't, and boldly create innovative solutions that are safe, sustainable and life changing.

How to apply

Interested in this position? Please apply on-line by uploading your resume in English via our career portal. The procedure will generally be in line with the DSM application process outlined on the DSM career website. Due to privacy regulations, we can only actively interact with applications via our career portal.

Royal DSM is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, status as a qualified individual with a disability, or any other characteristic protected by law.

Royal DSM and its associated companies deliver annual net sales of about €10 billion with approximately 23,000 employees. The company is listed on Euronext. For more information about DSM see or connect on

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