Inbound Customer Service Representative

at Apex Systems
Location Draper, Utah
Date Posted June 22, 2022
Category Call Centre / CustomerService
Job Type Full Time

Description

Apex Systems is currently looking to hire Customer Service Representatives for our large healthcare client in Draper, Utah. Please see details below and send your resume to Halle at if you are interested!

Customer Service Rep

Location: Draper, Utah
Position will sit fully onsite.

Pay: $18/hour

Duration: 6 month contract to start (high chance of extension)

Schedule: open 7 days a week 7AM-7PM. We have a number of different shift schedules and will assign shifts during the first week. We cannot guarantee a specific schedule but will do our best to accommodate any schedule requests.

Must be fully vaccinated

Job Description:

Our people and technology meet the needs of employees and families. Candidates should possess a high level of professionalism and customer service skills. This is a very structured position responsible for answering incoming calls from consumers who have questions about account balances, card activation, application status, Treasury guidelines and regulations, and internal procedures. This role requires great people skills as individuals work to help solve customer issues. Individuals hired for this position will work to achieve personal operational goals in a collaborative team environment.

Primary Responsibilities:

- Taking inbound calls from consumers
- Handling and researching issues over the phone
- Utilizing the computer database to verify and document information

Required Qualifications:
- 1+ year of Customer Service experience analyzing and solving customer's problems, 1+ year of experience in an office setting environment using the telephone and computer as the primary instruments to perform job duties
- An education level of at least a High School Diploma or GED
- Authorization to work in the United States
- Available to work 40 hours per week anytime within the operating hours of the site
- Familiarity with computer and Windows PC applications, which includes the ability to learn new and complex computer system applications

Soft Skills:
- Ability to navigate a computer while on the phone
- Ability to multi-task, this includes ability to understand multiple products and multiple levels of benefits within each
product
- Ability to remain focused and productive each day though tasks may be repetitive

Physical Requirements and Work Environment:
- Frequent speaking, listening using a headset, sitting, use of hands/fingers across keyboard or mouse, handling other
objects, long periods working at a computer
- Service center environment with moderate noise level due to Representatives talking, computers, printers, and floor activity .

EEO Employer

Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at or .

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