|Location||Not Specified, Canada|
|Date Posted||August 4, 2022|
Call Centre / CustomerService
Wage is $16.50 per hour
Additional $1.50 per hour retention bonus, paid at end of season
What will be your daily pursuit?:
This job requires relocation to Jasper, Alberta.
Providing our guests with a clean, safe, and welcoming environment to rest and recharge after their adventures.
What perks can you expect?:
Work in a dynamic, culturally diverse team from around the globe
Work experience in an iconic, unforgettable, and inspiring location
Free access to Pursuit attractions for staff and family, send a friend at half the price!
Discounted hotel stays under Pursuit s lodging offerings, and discounted food & beverage and retail experiences
A safe work environment with structured COVID procedures and vaccination policies
The chance to work in an inclusive culture and make life-long friends
Access to subsidized mental health and wellness resources
Opportunities for career growth or future work at other Pursuit locations
Access to one of the world s most beautiful and iconic National Parks
What will you do in this job?:
Front Desk Agents / Receptionists ensure guests receive the best service possible from our properties. They provide guests with their requested room, address their needs, and resolve any complaints they may have throughout their stay.
Process telephone calls
Process group arrivals and departures
Register arriving guests and assign rooms
Process guests departures, calculate charges and receive payment
Take, cancel, and change room reservations
Resolve minor guest complaints and refer to Hotel Manager or Front Desk Supervisor as required
Refer major guest complaints to Hotel Manager or Front Desk Supervisor
Balance cash and complete balance sheets, cash reports and related forms
Provide information on hotel facilities and services, and local points of interest
Arrange services required for guests with special needs
Provide information regarding room status and special guests to other departments
Learn the Emergency Response Manual thoroughly
Learn the Night Audit procedures.
Perform related Front Desk duties as directed by Supervisor
What skills and experience do you need for this job?:
Previous experience or education an asset
Neat and clean in appearance and work habits
Pleasing, outgoing personality
Knowledge of languages is considered an asset
Ability to accept direction
Solid understanding of guest service principles
Good communication skills
Knowledge of computers, will train
Typing skills an asset
Ability to work within a Team
To honour our commitment to be "Always Honest" all employees must consent to a criminal record check
What will your work environment be like?:
Full time, permanent positions. Immediate start date.
Beautiful. You ll work in iconic, unforgettable and inspiring locations. You ll see amazing scenery and wildlife. You ll participate in team events - and fun!
Independent. You ll spend your days in and around National Parks
Remote. Our home is filled with trees, lakes and blue-bird skies; rather than buildings, freeways and smog. Connect with friends around a bonfire instead of through WiFi
Busy. You need to be prepared for a physical working environment with walking, stair climbing, bending, reaching, lifting (up to 50 pounds with assistance) required
This job description describes the role at a high level, but no document can anticipate every single task, issue or project that could come up. We work as a team and believe that we succeed together - these job duties may change based on the needs of the team and company as a whole.
To handle this job successfully, any person hired must be able to perform responsibilities as described. Pursuit will make any reasonable accommodation to help a person with disabilities perform their job. This job is based in Alberta, Canada. Relocation to the area and the legal ability to work in Canada is required.
EEO Information: Pursuit is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, gender, sexual orientation, disability, veteran status, and other protected characteristics.