Field Support Representative Level 1/2

at Cognizant
Location West Point, Pennsylvania
Date Posted September 21, 2022
Category Call Centre / CustomerService
Job Type Permanent

Description

Field Support Representative Level 1 Job Description: Provide Install Move Add Change (lMAC), Break-Fix and end user support activities as required. Where required, provide support for the Manufacturing "Shop-Floor" handhelds, laptops, and scanner devices. Perform data collection/preservation activities as they relate to migrations and/or eDiscovery. Stage Build and Image systems with standard client image (aka eCore). Job Qualifications: Good Communication Skills. Good Analytic/Troubleshooting Skills. Strong working knowledge of MS Windows Operating System. Working knowledge of MS Office and basic business application. Good Customer Support Skills. Minimum 1 year desk side support services. Basic knowledge of networks, telecom, and compute/storage. Basic knowledge of mobile device support. Field Support Representative Level 2 Job Description: Provide Install Move Add Change (IMAC), Break-Fix and end user support activities as required. Stage Build and Image systems with standard client image (aka eCore). Complete special projects as requested by Customer. Provides technical training to more junior employees. Perform data collection/preservation activities as they relate to migrations and/or eDiscovery. Where required, provide support for the Manufacturing "Shop Floor'' handhelds, laptops and scanner devices. Job Qualifications: Strong Communication Skills. Strong Analytic/Troubleshooting Skills. Strong understanding of MS Windows Operating Systems. Strong working knowledge of MS Office and basic business application. Strong Customer Support Skills. Minimum 2 years desk side support services. A+, MCP, MCSE or equivalent certification desired. Basic knowledge of networks, telecom, and compute/storage. Advanced knowledge of MacOS & iOS environment & administration. Advanced understanding of the MacOS imaging & end-point deployment process. Basic understanding of policy, user certificates and keychains design, management and deployment. Advanced knowledge of mobile device support Cognizant is recognized as a Military Friendly Employer and is a coalition member of the Veteran Jobs Mission. Our Cognizant Veterans Network assists Veterans in building and growing a career at Cognizant that allows them to leverage the leadership, loyalty, integrity, and commitment to excellence instilled in them through participation in military service. Applicants are required to be eligible to lawfully work in the U.S. immediately; employer will not sponsor applicants for U.S. work authorization (such as an H-1B visa) for this opportunity Technical Skills SNo Primary Skill Proficiency Level Rqrd./Dsrd. 1 Field Services PL1 Required Proficiency Legends Proficiency Level Generic Reference PL1 The associate has basic awareness and comprehension of the skill and is in the process of acquiring this skill through various channels. PL2 The associate possesses working knowledge of the skill, and can actively and independently apply this skill in engagements and projects. PL3 The associate has comprehensive, in-depth and specialized knowledge of the skill. She / he has extensively demonstrated successful application of the skill in engagements or projects. PL4 The associate can function as a subject matter expert for this skill. The associate is capable of analyzing, evaluating and synthesizing solutions using the skill.

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