Facilities and Services Lead

at Epic Games
Location Cary, North Carolina
Date Posted June 22, 2022
Category Construction
Job Type Not Specified



At the core of Epic's success are talented, passionate people. Epic prides itself on creating a collaborative, welcoming, and creative environment. Whether it's building award-winning games or crafting engine technology that enables others to make visually stunning interactive experiences, we're always innovating.

Being Epic means being a part of a team that continually strives to do right by our community and users. We're constantly innovating to raise the bar of engine and game development.


What We Do

Our Facilities team is responsible for building a unique and creative environment for our growing teams and offices around the world. From Cary to Berlin to Shanghai, our Facilities team selects designs and maintains our global campuses. Facilities take part in guaranteeing the everyday operations at our offices run smoothly, organizing and orchestrating global support as well as leading the build-out of our new 450,000 square foot headquarters located in Cary, NC.

What You'll Do

As the Facilities and Services Lead, you'll be accountable for the development and delivery of all Facility Management and Employee Services throughout a worldwide portfolio of owned and leased facilities.

In this role, you will

  • Lead a high-performing team of in-house and outsourced resources to: maintain and operate all facilities to Epic standards, enable the safety and productivity of the occupants and preserve business continuity.deliver all facilities and designated employee services, including (but not limited to): operations and maintenance, energy management, janitorial, landscaping and exterior maintenance, building engineering, inventory management, space management, and occupant move coordination, furniture management, shipping & receiving, food & beverage, transportation, reception, and general office management, etc.
  • Ensure all relevant financials by area/country, building, and projects are aligned with budgets and in compliance with all reporting requirements.
  • Effectively manage all internal and external escalations, responses, and remedies.
  • Establish performance metrics and drive measurable improvements. Ensure that all services are performed and delivered in accordance with contracts and KPIs.
  • Administration and continuous improvement of all service delivery processes.
  • Advance internal partner relationship management and communications with key stakeholders and executive leadership.
  • Communicate GREF strategies for the sites with business stakeholders, while monitoring and translating feedback into actionable tasks.
  • Evaluate and provide recommendations for the current service delivery model across a global portfolio.
  • Development and execution of an outsourced service provider strategy, in collaboration with Epic Procurement and other GREF functions.
  • Mentor and develop a facility and services management team, to strengthen their capabilities and assist in achieving their career growth.
  • What we're looking for

  • A minimum of 10+ years of professional experience is required, with at least 7+ years of senior management responsibilities.
  • Proven experience in the oversight and delivery of facility management and employee services in relevant technically-oriented, full-service facility environments in multiple international locations.
  • Ability to assemble and lead high-performing internal and external partner teams to deliver all services across a globally diverse portfolio.
  • Experience building and managing a team or department within a startup or entrepreneurial setting, particularly one with both proprietary and contract resources.
  • CFM, CPM, RPA, and/or CSM designation desired.
  • Extensive knowledge of facility management and services-related sourcing, procurement and contract negotiations, as well as the associated internal corporate interfaces.
  • Extensive knowledge of facility planning, design, general construction and commissioning practices .
  • Having collaborated to develop and execute a global outsourced service provider strategy for facility management and services delivery.
  • Demonstrated ability to think strategically and execute tactically, while encouraging speed, flexibility and frugality in the face of rapid change and a heavy workload.

    Our intent is to cover all things that are medically necessary and improve the quality of life. We pay 100% of the premiums for both you and your dependents. Our coverage includes Medical, Dental, a Vision HRA, Long Term Disability, Life Insurance & a 401k with competitive match and profit share. We also offer a robust mental well-being program through Modern Health, which provides free therapy and coaching for employees & dependents.

    Throughout the year we celebrate our employees with events and company-wide paid breaks. We offer unlimited PTO and sick time and recognize individuals for 7 years of employment with a paid sabbatical.


    Epic Games spans across 19 countries with 55 studios and 4,500+ employees globally. For over 25 years, we've been making award-winning games and engine technology that empowers others to make visually stunning games and 3D content that bring environments to life like never before. Epic's award-winning Unreal Engine technology not only provides game developers the ability to build high-fidelity, interactive experiences for PC, console, mobile, and VR, it is also a tool being embraced by content creators across a variety of industries such as media and entertainment, automotive, and architectural design. As we continue to build our Engine technology and develop remarkable games, we strive to build teams of world-class talent.

    Like what you hear? Come be a part of something Epic!

    Epic Games deeply values diverse teams and an inclusive work culture, and we are proud to be an Equal Opportunity employer. Learn more about our Equal Employment Opportunity (EEO) Policy here.

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