|Category|| Call Centre / CustomerService |
The 'Apply with SEEK' option will be utilized for International applicants, mainly Australia. If this does not apply to you please use the 'Apply' option. Taking care of people is at the heart of everything we do, and we start by taking care of you, our valued colleague. A career at Sedgwick means experiencing our culture of caring. It means having flexibility and time for all the things that are important to you. It's an opportunity to do something meaningful, each and every day. It's having support for your mental, physical, financial and professional needs. It means sharpening your skills and growing your career. And it means working in an environment that celebrates diversity and is fair and inclusive. A career at Sedgwick is where passion meets purpose to make a positive impact on the world through the people and organizations we serve. If you are someone who is driven to make a difference, who enjoys a challenge and above all, if you're someone who cares, there's a place for you here. Join us and contribute to Sedgwick being a great place to work. Great Place to Work Most Loved Workplace Forbes Best-in-State Employer Entry Level Customer Service and Claims Positions! Training Program and Career Growth! MI ENTRY-LEVEL PROFESSIONAL OPPORTUNITY Do something meaningful. _At Sedgwick, we believe that caring counts._ Are you looking for an impactful job requiring _no prior experience_ that offers an opportunity to develop a professional career? + A stabile and consistent work environment in an office and/or virtual setting + A training program to learn how to help employees and customers from some of the world's most reputable brands + An assigned mentor and manager who will guide you on your career journey + Career development and promotional growth opportunities through increasing responsibilities + A diverse and comprehensive benefits package to take care of your mental, physical, financial and professional needs About Sedgwick Taking care of people is at the heart of everything we do at Sedgwick, and that starts with our own employees, or as we call them, colleagues. Our more than 30,000 colleagues in 65 countries around the world help millions of people each year through unexpected situations such as an illness, injury or absence from work, or damage to a building, home or car. We create and continuously foster a diverse and inclusive environment where all perspectives are welcomed, valued, respected, and heard. This focus enriches our culture and better enables us to take care of each other, our customers and their employees, and our communities. PRIMARY PURPOSE OF THE ROLE: To provide excellent customer service and internal support to an assigned team. ARE YOU AN IDEAL CANDIDATE? We are looking for enthusiastic candidates who thrive in a collaborative, team environment, show motivation and drive in their work ethic, are customer-oriented, naturally empathetic and solution-focused, and can multi-task. ESSENTIAL RESPONSIBLITIES may include + Provide excellent customer service to external customers and internal support to an assigned team + Act as a liaison between customers and team members when necessary + Provide detailed notes on phone calls, and track and code documentation according to standard processes + Educate and inform customers about processes, timelines and status of inquiries via multiple communication channels + Resolve issues with one call/one person responses + Direct calls to appropriate escalation path as needed + Track trends + Investigate customer feedback + Assist with developing corrective/preventative actions + Perform administrative tasks QUALIFICATIONS + Education & Licensing: High school diploma or GED required + Skills: Strong oral and written communication, computer literate - including Microsoft Office, organizational skills required + Experience: Clerical or customer service experience or equivalent combination of education and experience preferred TAKING CARE OF YOU + Entry-level colleagues are offered a world class training program with a comprehensive curriculum + An assigned mentor and manager that will support and guide you on your career journey + Career development and promotional growth opportunities + A diverse and comprehensive benefits offering including medical, dental vision, 401K, PTO and more COMPANY CULTURE Here at Sedgwick, our culture of caring is centered on uniqueness and belonging. We ensure every colleague knows they are part of a team, respected and valued for who they are, so they can be their authentic self at work. Leveraging uniqueness and cultivating belonging allows us to connect with each other, understand the needs of our customers and support the communities we serve. By fostering a team-building atmosphere, we can define shared goals, set expectations and processes that allow us to perform at our best. Work environment requirements for entry-level opportunities include - Physical: Computer keyboarding Auditory/visual: Hearing, vision and talking Mental: Clear and conceptual thinking ability; excellent judgement and discretion; ability to meet deadlines NEXT STEPS If your application is selected to advance to the next round, you will receive an e-mail notification with instructions and a link to complete a recorded video interview. Upon completion and submission of the video interview, a recruiter will be in touch. The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description. They are not intended to constitute a comprehensive list of functions, duties, or local variances. Sedgwick retains the discretion to add or to change the duties of the position at any time. Sedgwick is an Equal Opportunity Employer and a Drug-Free Workplace. Sedgwick is an Equal Opportunity Employer and a Drug-Free Workplace. If you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, consider applying for it anyway! Sedgwick is building a diverse, equitable, and inclusive workplace and recognizes that each person possesses a unique combination of skills, knowledge, and experience. You may be just the right candidate for this or other roles.