Development Services Specialist – Revised

at City of Rialto, CA
Location Rialto, California
Date Posted August 4, 2022
Category Construction
Job Type Not Specified


Classification Definition

Under general supervision, the Community Development Specialist performs a variety of administrative and support services; assist with the monitoring of policies and procedures to ensure they are meeting department goals and objectives; maintain and process a variety of records including permits and plan check applications, calculating various fees, and preparation of monthly and annual reports; coordinate and track the status of plan checks, permits and inspections; assist with coordination of customer service activities provided both digitally and in person at the front counter; act as liaison on behalf of the department for all matters related to the administration and implementation of the Land Management System (LMS); perform additional special assignments for Business Licensing, Planning, Housing and Economic Development Divisions; and performs other related duties as required.


The Community Development Specialist is distinguished from the Senior Permit Technician in that an incumbent in this class is primarily responsible for providing both routine and specialized administrative support duties.


Receives direction from the Chief Building Official Essential Duties and Responsiblities

ESSENTIAL AND MARGINAL FUNCTION STATEMENTS--Essential and other important responsibilities and duties may include, but are not limited to, the following:

Essential Functions:

Performs both routine and specialized administrative duties related to departmental operations including data research, report writing, coordination of meetings and events, and budget tracking.
Liaison to Information Technology Department for all matters related to the Land Management System (LMS); coordinate staff training for systems functions including planning, permitting, inspections and electronic plan review.
Prepares, processes and tracks purchase requisitions and invoices for services and materials.
Prepares processes and tracks purchase requisitions and invoices for services and materials.
Compile's information and data for administrative, statistical, and financial reports; checks and tabulates statistical data; prepares and assembles reports, manuals, articles, announcements and other informational materials.
Coordinate customer service and operational procedures with department staff, other City departments and outside agencies.
Compiles statistical reports on construction activities for submission to U.S. Department of Commerce, state, and local agencies.
Processes confidential information and documents; obtains confidential or personal information from the public; assists the public concerning complaints and solutions.Maintain and provide information of status on active projects in response to a wide range of inquiries.
Assists the public over the telephone and at the public front counter; provides customer service to all members of the community and all those contacted while performing job functions.
Interprets, applies, and uses building codes, municipal codes, ordinances and other related laws, regulations
Provides quality customer service to the public at a public counter, processing construction plans, forms, and permit applications for issuance of development and construction permits for commercial, industrial, and residential projects.
Performs the more complex functions related to the City's development and permitting processes; resolves or assists in resolving difficult or complex permitting issues.
May serve as back-up cashier, receiving payments for services or fees; reconciles money received and prepares deposit.
Maintains permit forms and handout materials related to permit requirements and issuance.
Performs other related duties as required.

Minimum Qualifications


Knowledge of:

Principles of business letter writing and basic report preparation.
Basic methods of data collection and analysis.
Knowledge of permit and plan checking procedures, rules, regulations and
Local, state, and federal building, engineering and planning codes and regulations related to the permit process.
Building inspection and minor plan checking procedures and requirements.
City codes and standards governing building and construction activities.
Available resources and materials related to planning and building code requirements.
Computer applications as they relate to specialized permit issuance and report software.
Principles and practices of effective customer service and telephone etiquette.
Modern office practices and procedures, including filing and recordkeeping.

Ability to:

Establish and maintain cooperative working relationships.
Work effectively in a team-oriented environment to accomplish shared goals.
Learn and apply in-house and industry standard automated systems and computer software applications.
Communicate effectively both orally and in writing to provide and obtain information.
Prepare clear, concise, and comprehensive correspondence, reports and other written materials.
Adjust positively to changing work assignments and priorities.
Manage time effectively and prioritize tasks to meet deadlines amidst continuous interruptions.
Perform mathematical calculations with speed and accuracy.
Review situations accurately and take appropriate action according to established guidelines.
Understand and carry out oral and written directions independently.
Apply laws and regulations affecting the issuance of building permits.
Coordinate work assignments with other divisions, departments and agencies.
Exercise tact and diplomacy in dealing with sensitive and complex issues and situations.

EXPERIENCE AND TRAINING GUIDELINESAny combination of experience and training that would likely provide the required knowledge and abilities is qualifying. A typical way to obtain the knowledge and abilities would be:


Two (2) years of experience working in a Building and Safety Division, or closely related department/division, including lead experience and frontline customer service with the public, accepting plans, and issuing permits over the counter.


Graduation from high school or evidence of equivalent education proficiency. A bachelor's degree from an accredited college or university in Public Administration, Business Administration or closely related field is desirable.

Licenses and Certifications

Possession of, and ability to maintain, a valid California driver license. Possession of an International Code Council (ICC) Permit Technician Certification or Plans Examiner Certification is desirable. Supplemental Information


The work environment characteristics and physical/mental demands described here are representative of those that must be met by employees to successfully perform the essential functions of this class. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Environmental Conditions:

The employee works under typical office conditions with exposure to computer screens, and the noise level is usually quiet.

Physical Conditions:

Essential functions may require maintaining physical condition necessary for sitting for prolonged periods of time and operating motorized vehicles. The physical and mental demands described here are representative of those that must be met by employees to successfully perform the essential functions of this class. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Mental Demands:

While performing the duties of this class, an employee uses written and oral communication skills; reads and interprets data, information, and documents; analyzes and solves problems; uses math, and mathematical reasoning; observes and interprets people, and situations; learns and applies new information and skills; performs detailed work; deals with interruptions, and multiple concurrent tasks; and interacts with others encountered in the course of work.

Application Procedure:

A City application form and supplemental questionnaire (if applicable) MUST be submitted and received by the closing date. Please apply online at . All other employment inquiries can be directed to The City of Rialto, Human Resources Department. 246 S. Willow, Rialto, CA 92376. Telephone: .

Selection Process:

Candidates must clearly demonstrate through their application material that they meet the employment standards outlined above. All properly completed applications will be reviewed, and the most appropriately qualified individuals will be invited to continue in the selection process. Examinations for the positions may consist of any combination of written, performance, and oral exams to evaluate the applicant's skills, training, and experience for the position. Successful applicants will be placed on an eligibility list. The City may also merge lists. The selected candidate(s) must successfully complete pre-employment clearances which may include a physical, drug screen, and fingerprinting.

Veterans Preference Credit Eligibility:

Veterans of the armed forces, who have been discharged or released from active duty under conditions other than dishonorable (Government Code: 18540.4), shall receive an additional five (5) points to their final examination score for ranking purposes only..... click apply for full job details

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