Dermatology Office Call Center Specialist

at Advanced Dermatology of the Midlands PC
Location Omaha, Nebraska
Date Posted 2022-09-21
Category Call Centre / CustomerService

Description

Advanced Dermatology is looking for a motivated, energetic individual who excels in customer service. Candidate will be responsible for managing multiple phone lines with a high volume of calls, scheduling appointments per practice protocol, and triaging messages.

ESSENTIAL FUNCTIONS:

(This list may not include all of the duties assigned)

  1. Schedules and maintains appointments through computerized scheduling program.
  2. Adheres to established Rules of Scheduling as determined by the Practice.
  3. Answers telephone, screens calls, take messages, and provides information along with greeting patients in a prompt, courteous and helpful manner.
  4. Computer data entry of patient health information and/or typing of correspondence and documents.
  5. Handles patient, provider, and staff requests within the appropriate scope of practice.
  6. Display a consistently positive, cooperative, self-motivated, courteous and professional attitude.
  7. Registers and verifies insurance coverage during scheduling process.
  8. Performs other duties as assigned.
  9. Person is required to sit at a desk for 90% of job duties.

Join the Advanced Dermatology team and help make a difference!