Customer Support Representative

at Premier Talent Partners
Location Not Specified, Not Specified
Date Posted June 22, 2022
Category Call Centre / CustomerService
Job Type Not Specified

Description

Premier Talent Partners is seeking a Member Support Representative to join our client, a subscription service platform, based in San Francisco, CA (fully remote). In this role, you will identify, report and troubleshoot issues, offer product advice, and be a product expert. The ideal candidate will have excellent customer service and typing skills, as well as genuinely want to help people.

PLEASE NOTE: During the application process, you will be required to create a profile in Premier's talent platform. Once your profile has been reviewed, you will be matched with specific jobs. To be considered for Premier's open positions, you must be eligible to work in the United States - sponsorship will not be provided.

Responsibilities:

  • Be a product knowledge expert
  • Respond to daily emails with high-quality customer support
  • Escalate issues to management as needed
  • File clear and concise bug reports for our engineering and product teams
  • Identify customers' needs, clarify information, research every issue and provide solutions and/or alternatives
  • Build sustainable relationships and engage customers by taking the extra mile
  • Meet personal/team qualitative and quantitative targets

Qualifications:

  • 1-2 years experience in a support position
  • Superior typing skills
  • Genuine care and desire to help
  • A keen eye for quality
  • Ability to know your limits and when to seek support/help
  • Good knowledge of additional languages will be a definite plus
  • Tech-savvy with knowledge of telephone equipment and relevant computer programs
  • Knowledge of performance evaluation procedures
  • A results-oriented approach
  • Ability to work under pressure

Pay Rate:

  • $18.75 - $20.00 per hour

Premier Talent Partners is a recruitment firm specializing in the areas of contract/temp, temp-perm, permanent, and payrolling needs across all industries, supporting equitable hiring nationwide.

Pursuant to the SF Fair Chance Ordinance, we will consider employment for qualified applicants with arrests and conviction records.

Compensation listed is dependent on candidate skills/experience for this given role. If you're interested in other positions like this, please note that rates and benefits packages are variable.

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