|Location||Elk Grove Village|
|Date Posted||January 12, 2022|
Call Centre / CustomerService
**Job Title** : Customer Service Specialist
**Location** : Elk Grove Village, IL on-site
**Shift** : Mon-Fri 8:30am-5pm; will need to view emails at times outside of these hours.
**Position Type: Order processor / Customer Service**
**Duration: Direct Hire-Permanent**
**Hourly Rate** : $ 50,000 - $60,000 salary
Interested? Send an updated resume to
**Summary of Position:**
**Day To Day Duties:**
+ Manage email orders- enter into SAP system
+ Send reports in Excel, PDF modifications
+ Coordinate inventory with distributors and shipments and some are international
+ Customer service tasks
+ Relabel packages and unpack and pack product in blue ice for shipment.
+ The Customer Service Specialist will be responsible for overseeing all aspects of the company's day to day operations including processing and shipping out orders, coordinating with colleagues to troubleshoot customer issues, improving company processes, navigating the company's main software system, and performing other tasks as needed to manage day to day operations
+ Must be very comfortable learning new technology
+ Oversee daily operations of the business
+ Manage customer communications, including phone and emails
+ Process and ship out orders
+ Work with vendors, monitor daily deliveries, and create reporting metrics
+ Work with team members to coordinate inventory management and other key functions
+ 3 + years similar experience in Customer Service / Order Entry
+ SAP or similar ERP / EDI software
+ Basic to intermediate Excel
+ Associate's degree or higher
**Why Kelly** **** **?**
You're looking to keep your career moving onward and upward, and we're here to help you do just that. Our financial staffing experts will connect you with premier companies for opportunities where you can learn, grow, and thrive. Jobs that fit your skills and experience, and most importantly, fit right on your path of where you want to go in in your career. It all adds up.
**About Kelly** ****
At Kelly, we're always thinking about what's next and advising job seekers on new ways of working to reach their full potential. In fact, we're a leading advocate for temporary/nontraditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live (plus, did we mention we provide a ton of benefits ?). Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety of workstyles, skill levels, and industries around the world.
Kelly is an equal opportunity employer committed to employing a diverse workforce and providing accommodations for people with disabilities in all parts of the hiring process as required under its Employment Accommodation Policy. Kelly will work with applicants to meet accommodation needs that are made known to Kelly in advance.