Customer Service Representative, Hybrid

at Central Garden & Pet
Location Schaumburg, Illinois
Date Posted September 21, 2022
Category Call Centre / CustomerService
Job Type Permanent


Central Life Sciences (CLS), a business unit of Central Garden & Pet, is dedicated to improving the health, well-being, and the protection of companion animals, economic animals, plants, stored grains and the environment. We are currently seeking three Customer Service Representatives to partner with our sales team to deliver superior customer service to his/her assigned accounts. This is a salaried position offering very competitive base pay, ample paid time off, and a comprehensive benefits package! We also offer a hybrid work schedule to balance in-office time with work from home time!

We have a fun and casual work environment (jeans & casual tops every day) characterized by teamwork, hardwork and collaboration! We are based in the Schaumburg Corporate Center, at the corner of Higgins Rd & Meacham Rd. Our comfortable corporate office environment offers many amenities including an on-site fitness center, convenience center, deli-style restaurant, dry cleaners, hair salon, and covered parking. We also host a variety of celebratory activities throughout the year! You should definitely check us out at and for additional company information!


  • Coordinate required resources to facilitate successful order fulfillment from order receipt to customer dock through accounts receivable
  • Represent customer for assigned accounts throughout the organization
  • Coordinate return authorization with customers
  • Coordinate and administer Sales/Marketing programs, pricing, and distribution policies
  • Monitor inventory requirements against customer order demand and provide customer notification late shipment/short shipment/pricing verification/product availability/ship date/arrive date
  • Investigate and resolve customer claims and complaints; maintain appropriate documentation trails
  • Manage and resolve customer deductions, maintain documentation for finance
  • Create and update customer address book records; establish new customer profiles
  • Support sales through account management, customer visits, accounts receivable
  • Provide sales support, including: customer correspondence, open order reporting, inventory reporting, and customer call backs
  • Coordinates monthly performance measurements for key accounts
  • Participates in developing customer and department specific process improvements
  • Utilize troubleshooting and time management skills to exceed customer expectations


  • Minimum five years complex customer service experience required
  • Superior experience with SAP or ERP experience preferred (prior implementation experience a plus) and Microsoft Office
  • Excellent decision making and priority setting
  • Superior organizational ability and flexibility
  • Strong customer orientation; participates in team culture
  • Experience with quality-based management programs
  • Manufacturing background preferred
  • Ability to work in a constant state of alertness and safe manner

At Central Garden & Pet (NASDAQ: CENT and CENTA), we believe home is at the center of our lives, and our employees are driven by our purpose to nurture happy and healthy homes. Our company is made up of thousands of people across North America, with an emerging footprint across the U.K., Mexico, China and Canada - all dedicated to helping gardens bloom bigger, pets live healthier and communities grow stronger. We are united by our mission to lead the future of the garden and pet industries one blade of grass and one wagging tail at a time. Visit our website at to learn more

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation, gender identity, or any other characteristic protected by law.

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