Customer Service Rep I

at City of Houston
Location Houston, Texas
Date Posted September 21, 2022
Category Call Centre / CustomerService
Job Type Permanent

Description

Applications accepted from: ALL PERSONS INTERESTED

Section: Contact Center
Reporting Location: 2805 McKinney
Workdays & Hours: Mon - Fri, 8:00 am - 7:00 pm
Subject to change various schedules in this range

DESCRIPTION OF DUTIES/ESSENTIAL FUNCTIONS
Researches, analyzes, and resolves standard customer concerns and inquiries via various forms of communication i.e. phone, email, site visits, etc. Provides information on City programs, rates and/or process changes, and guidelines. Educates the public on various initiatives and/or programs. Provides general information to customers on account balances, services, delinquent accounts and adjustments. May work with other departments and agencies to resolve billing inquiries, verify new customer accounts with other companies, collect and balance daily revenue from sale of permits, receipts or fees. Performs data entry activities to record information, distribute forms to customers to complete for City services, refer customers who require additional assistance to the appropriate agencies May create work orders and project numbers. Must have good computer skills and experienced with Excel for tracking and performance measures. Must have good communication skills, written and oral as well as excellent Customer Service skills. Performs other related duties as requested.

WORKING CONDITIONS
This position is physically comfortable with discretion of walking, standing, etc. Essentially normal office environment with acceptable lighting, temperature and air conditions.

This is a Houston Public Works Emergency Management position at the Tier III Level.

Job Requirements:
EDUCATIONAL REQUIREMENTS
Requires a high school diploma or a GED.

EXPERIENCE REQUIREMENTS
Six months of administrative or customer service-related experience is required.

Substitution: An Associate's degree may be substituted for the experience requirement.

LICENSE REQUIREMENTS
None

Applicants with Call Center experience and/or Utility experience will be given preferred consideration.

Candidates with Call Center and or Utility experience will be a plus. Any Bilingual skills a plus.

Preference shall be given to eligible veteran applicants provided such persons possess the qualifications necessary for competent discharge of the duties involved in the position applied for, such persons are among the most qualified candidates for the position, and all other factors in accordance with Executive Order 1-6. SELECTION/SKILLS TESTS REQUIRED: None
However, the department may administer a skills assessment evaluation.

SAFETY IMPACT POSITION: No
If yes, this position is subject to random drug testing and if a promotional position, candidate must pass an assignment drug test.

SALARY INFORMATION
Factors used in determining the salary offered include the candidate's qualifications as well as the pay rates of other employees in this classification.

PAY GRADE: 13

APPLICATION PROCEDURES
Only online applications will be accepted for this City of Houston job and must be received by the Human Resources Department during active posting period. Applications must be submitted online at: .

To view your detailed application status, please log-in to your online profile by visiting: or call .

If you need special services or accommodations (TTY 7-1-1)

If you need login assistance or technical support call .

Due to the high volume of applications received, the Hiring Department will contact you directly, should you be selected to advance in our recruitment process.

All new and rehires must pass a pre-employment drug test and are subject to a physical examination and verification of information provided.

EOE Equal Opportunity Employer
The City of Houston is committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, genetic information, veteran status, gender identity, or pregnancy.

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