Customer Service Agent CLS ( REMOTE )

at Slingshot Technology, Inc.
Location Salt Lake City
Date Posted June 11, 2021
Category Call Centre / CustomerService
Job Type Not Specified


  • Must reside in Utah, Arizona, Idaho, Nevada, Oklahoma or Texas (others will not be considered)
  • Part time , with the possibility of Full-time hours


    About Us

    Slingshot Technology, Inc is one of the best Utah start-ups, and we've been recognized by Inc Magazine as one of America's fastest growing companies (#146!!!). While our HQ is in Lehi, Utah, our teams work from their homes in the following states Arizona, Idaho, Nevada, Oklahoma, Texas and Utah. Slingshot believes in a world where conversations matter, where technology enhances human interaction instead of replacing it, and where people can effortlessly connect with service providers that help home feel like home.

    The Role

    As the Customer Service Agent, you'll provide top-notch customer service via phone and live web chat, schedule appointments, and connect customers with our in-house specialists… all from the comfort of your home office. Your customer service abilities will be on display as you handle questions and concerns with finesse and skill, like the Enterprise flying through an asteroid field. In this role you'll provide polished communication in a way that shows yourself and Slingshot Technologies as personable and professional.

    What You'll Do

    • Bridge the communication gap between our clients and their customers
    • Respond to customer requests via phone and live-web chat
    • Schedule appointments
    • Answer general questions and concerns with patience and professionalism


    What You'll Bring

    • Must reside in Utah, Arizona, Idaho, Nevada, Oklahoma or Texas
    • Must have home computer in good condition and reliable internet access
    • Articulate and speak clearly via phone and chat
    • Internal drive - able to manage your own time
    • Exceptional multitasking and organization skills
    • Your own computer equipment/hardware prior to starting (please see the list below underneath "Benefits")


    What You'll Get

    • $12 per hour, plus opportunities for Bonus and Commission
    • WFH - Work from Home, the beach, the ski slopes, wherever. We've been doing this since before it was cool
    • Generous PTO to build the underground crime empire you've always dreamed of (eligible with full-time employment)
    • Hang-gliding accident? Flesh-eating bacteria? We've got a Health Care plan for that (eligible with full-time employment)
    • We'll help you prepare for your future like a squirrel caching acorns in its favorite tree with a matching 401k (eligible with full-time employment)
    • You may not be the Arnold Schwarzenegger (or maybe you are), but we'll hook you up with a Gym Membership anyway
    • Growth / development potential! We're aggressively growing and so are our team members. We love to promote from within

    Computer/Hardware Requirements

    • Quad Core 2.5 GHZ or better (Need 4+ cores), and at least 8GB of Ram
    • 2 Monitors (1 must be at least 1680x1050 - 2nd can be any resolution)

    Headset/Webcam Requirements

    • USB wired headset (wireless headsets are not permitted)
    • Webcam

    Network Requirements

    • Router must be accessible to you and ability to hard-wire an Ethernet cable from your router to your computer (wifi/wireless not allowed)
    • Internet Connection must be Cable (coaxial) or Fiber Optic.
    • DSL, Satellite, Wireless (mobile data), or Dial Up connections are not permitted.

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