Customer Experience Representative / Call Center (Overnights)

at Goettl Air Conditioning and Plumbing
Location Phoenix, Arizona
Date Posted 2022-09-21
Category Call Centre / CustomerService

Description

Description

Pay: $16-$19 an hour DOE plus a bonus incentive (In-Office)

Top performers earn up to $60,000 year!

Here are the daily duties of Call Center Representative:

• Understand and communicate services offered.

  • Build and maintain relationships with current and prospective customers.
  • Communicate with our customers, addressing their needs and concerns.
  • Respond to all customer inquiries in a timely manner, providing accurate information and creating a positive customer experience.
  • Schedule service appointments with customers at our Call Center.
  • Set up accounts/contracts with new customers.
  • Provide resolution to customer concerns.
  • Route customer calls at out Call Center accordingly based on customer needs.
  • Establish rapport with new and existing customers.

    Schedules available:

    • SAT-WED: 9:30 pm-6:00 am
    • TUE-SAT: 9:30 pm- 6:00 am

    Requirements

    Physical Demands:

    Prolonged periods of sitting at a desk and working on a computer. Prolonged periods standing, climbing ladders, bending, and kneeling. Reasonable accommodations may be made to enable individuals with disabilities to perform these position specific essential functions.

    Goettl is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: Goettl is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Goettl are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Goettl will not tolerate discrimination or harassment based on any of these characteristics. Goettl encourages applicants of all ages.

    Salary Description

    $16 - $19 per hour DOE