(CSR) Customer Service Representative

at MMG
Location Wilmington, Delaware
Date Posted September 21, 2022
Category Call Centre / CustomerService
Job Type Permanent

Description

We are an outsourced marketing agency looking for a full-time Entry Level Customer Service Representative to join our Wilmington area office on a permanent basis.

You will work with our Marketing Associ ates and various product specialists, as well as mid-office and operations teams, to deliver a seamless and integrated experience to consumers across our client portfolio.

This role offers you the opportunity to work in a national firm that offers excellent career progression.

Essential Skills:

  • Clear written and verbal communication skills

  • 1+ years of prior experience is preferred

  • Strong relationship management skills

  • Ability to adapt to a rapidly changing business and technology environment, and to utilize all available tools and resources to service clients as efficiently as possible

  • Business acumen in the marketing and client relations field is preferred

  • Must understand and comply with applicable regulations and standard operational procedures

  • Must ensure that all transactions are executed properly and meet compliance guidelines

Core Responsibilities :

  • Provide high-quality service to each of our clients

  • Maintain client confidentiality at all times

  • Manage daily client transactions and inquiries accurately, within established deadlines, operating within our Standard Operational Procedures

  • Research, follow-up and resolve client inquiries and problems through effective interaction with clients, customers, and product specialists

  • Communicates clearly with staff in a timely and professional manner

  • Identify cross-sell opportunities and escalate to our sales team and product partners in order to close or provide advice to the client

  • Verify and maintain data quality

Job Requirements:

Essential Skills:

  • Clear written and verbal communication skills

  • 1+ years of prior experience is preferred

  • Strong relationship management skills

  • Ability to adapt to a rapidly changing business and technology environment, and to utilize all available tools and resources to service clients as efficiently as possible

  • Business acumen in the marketing and client relations field is preferred

  • Must understand and comply with applicable regulations and standard operational procedures

  • Must ensure that all transactions are executed properly and meet compliance guidelines

If your background experience and skill set meet the requirements for our Customer Service Representative, apply today!

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