Client Support Representative

at N-Tier Solutions
Location North Chicago, Illinois
Date Posted 2022-09-21
Category Call Centre / CustomerService

Description

Location: Remote - Minneapolis MN or Chicago IL


As Client Relations / Account Manager, you are responsible for account management activities, supporting the overall success of the company's relationship with its customers. Success will be measured by operational health and readiness, strategic and tactical leadership oversight, service delivery and operational readiness, and financial performance against contract(s).


Core Responsibilities / Functions:

With assigned customer accounts, and in alignment with the Customer Solution Officer, manage operational account health, including governance, billing, annual forecasting, and contracting activities.

• Own end-to-end responsibility of the contracting lifecycle.

• Support execution against planned spend and revenue targets.

• Ensure quality customer billing and invoicing.

• Conduct business reviews and deliver against all other governance responsibilities.

• Deliver portfolio-level reporting to drive transparency and trending against targets and other service improvement initiatives.

• Anticipate customer challenges and areas of need, driving to resolution.

• Build and maintain trusted relationships with clients and cross-functional partners.

• Manage and prioritize all opportunities to enhance operational efficiencies and process improvements.

• Seamlessly interface with individuals at all levels of the organization, having frequent interaction with executive leadership and other key leaders to improve overall account health.



Job Requirements:

Qualifications:

• Excellent customer service and client delivery.

• Persuasive, disciplined, and independent-thinker with proven ability to establish credibility.

• Entrepreneurial desire to drive an organization to greater levels of success.

• Ability to navigate in fluid, fast-paced environments.

• Highly-developed organizational planning and management skills.

• Excellent writing and oral communication skills.

• Process-centric with ability to identify opportunities for continuous improvement.

• Self-starter / ability to work independently

• Strong prioritization capabilities, with an ability to manage with agility and against tight timelines

• Excels in a fast-paced environment

• Strong listening and communication skills, upwards and across an organization

• Willingness to roll-up their sleeves and get the job done

Our client is the IT service provider of one of the world's leading insurance and asset management organizations. With more than 10,000 employees located in 55 countries around the globe, the company works together with other entities in pioneering the digitalization of the financial services industry.