CLIENT SUPPORT COORDINATOR (Eastern Township)

at BANQUE DE DÉVELOPPEMENT DU CANADA
Location Sherbrooke, Quebec (QC)
Date Posted 2022-09-21
Category Call Centre / CustomerService

Description

No other bank is doing what we do.

At BDC, we help Canada and its entrepreneurs create a prosperous, inclusive and green economy. Our mission is to help Canadian businesses thrive by providing financing, capital and advisory services. We're devoted to Canadian entrepreneurs. We're also dedicated to our employees. Adaptable. Inspiring. Different. There's a reason we like to work here, and we think you'll like it too. Join BDC and help make a difference!

Diversity. Equity. Inclusion. They're more than just words for BDC. These concepts are foundational to our success and to our ability to attract, retain, mobilize and develop the right talent, as well as to offer a healthy, professional and collaborative environment. We are committed to cultivating and preserving an environment where all employees can thrive, and, for over a decade, we have been recognized as one of Canada's Top 100 Employers and one of Canada's Best Diversity Employers. In recruiting for our team, we welcome the unique contributions that you can bring in terms of your education, opinions, culture, ethnicity, race, sex, gender identity and expression, nation of origin, age, languages spoken, veteran's status, color, religion, disability, sexual orientation, beliefs, experiences, and more.

POSITION OVERVIEW

The Customer Support Coordinator is responsible for providing high quality customer service to BDC Financing team in resolving basic issues, preparing customer proposals and all related documentation (e.g. letters of intent and contracts), obtaining necessary signatures and following up with customers. He/she also performs various administrative tasks and provides support to the team.

CHALLENGES TO BE MET

  • Provide excellent customer service to BDC clients in resolving basic client issues and inform higher levels of complex cases.

  • Responds quickly, accurately and professionally to existing and potential clients ensuring compliance with policies, procedures and practices.

  • Prepare letters to clients and professionals based on the specific process (e.g. Letter of Intent, Letter of Offer and Mandates to Professionals), and/or prepare proposals/contracts to clients ensuring that information is accurate and entered into our system, all necessary documents are prepared, required terms and forms are completed, signatures are obtained and follow up is completed.

  • Actively participate in portfolio development by identifying financing opportunities and developing innovative solutions that add value to meet client needs

  • Perform pre-qualification and risk rating activities for existing and potential BDC Financing customers and conduct initial customer interviews and other activities.

  • Proactively participate in branch marketing efforts by organizing events, campaigns and activities, preparing marketing communications and providing on-site logistical support.

WHAT WE ARE LOOKING FOR

  • Certificate or diploma of collegial studies in accounting or any other field deemed equivalent;

  • Do you have a bachelor's degree in business administration or a field deemed equivalent? If so, this is an asset with the possibility of evolving into an account manager.

  • Ability to analyze and interpret financial statements is a major asset;

  • 2 to 4 years experience in a similar role;

  • Customer service oriented with a proven ability to show initiative in listening, identifying sales opportunities and resolving issues;

  • Strong organizational skills and ability to prioritize and deal with a variety of situations at all times;

  • Ability to work independently and meet tight deadlines;

  • Team player, creative, flexible, collaborative and willing to work as part of a team;

  • Working knowledge of MS Office (Word, Excel, Outlook);

  • Bilingual in French and English.

With us, you'll be able to achieve the work/life balance you're looking for, with competitive working conditions and above-market flexible benefits. This includes modern workspaces to work from when you are in our offices, and, for some specific positions, the ability to work remotely, on reserve, and/or within your community.

While we appreciate all applications, we advise that only the candidates selected to participate in the recruitment process will be contacted. If you are a candidate with a disability and need an accommodation to complete the application process, please email us at , and include your full name, the best way to reach you, and the accommodation needed to assist you with the application process.