Client Service Representative

at Sonic Healthcare USA
Location Exeter, New Hampshire
Date Posted June 23, 2022
Category Call Centre / CustomerService
Job Type Not Specified


Job Functions, Duties, Responsibilities and Position Qualifications:

As a Client Service Representative, you will be in post-sales support role, providing patient results and client resolutions.

This opportunity is (full-time, part-time, PRN) during (first, second, third) shift.


  • Communicate information to the client on laboratory testing, turn-around times, patient results, pathology results, specimen collection and submission requirements
  • Research, troubleshoot and resolve laboratory service issues to ensure client satisfaction
  • Document and maintain incident reports
  • Interact with clients, couriers, laboratory personnel, sales team on the phone and in person in a positive manner and assist in resolution of client concerns
  • Contact client for missing demographic or insurance information
  • Act as a dispatch service for specimen pickups and distribution of supplies
  • Maintains strictest confidentiality


  • High School Diploma or equivalent
  • Minimum of 1 year experience as a client/customer/patient service representative
  • Ability to establish and maintain positive relationships with employees, physicians, and clients

We'll give you:

  • Appreciation for your work
  • A feeling of satisfaction that you've helped people
  • Opportunity to grow in your profession
  • Free lab services for you and your dependents
  • Work-life balance, including Paid Time Off and Paid Holidays
  • Competitive benefits including medical, dental, and vision insurance
  • Help saving for retirement, with a 401(k) plus a company match
  • A sense of belonging - we're a community!

Scheduled Weekly Hours:


Work Shift:

1st Shift (United States of America)


Seacoast Pathology Inc

Sonic Healthcare USA provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

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