Client Service Associate / Relationship Manager

at NPAworldwide Recruitment Network
Location New York, New York
Date Posted August 4, 2022
Category Call Centre / CustomerService
Job Type Not Specified


Job description:

Client Service Associate (CSA) / Relationship Manager (RM)

New York, NY. (hybrid)

Requires:1-3years of experience in a wealth/investment management / financial services environment providing exceptional service to High Net Worth (HNW) clients in all aspects of their wealth and financial planning.

Our client, a thriving, independent wealth management firm and RegisteredInvestmentAdvisory (RIA) focusing on ultra-high net worth (UHNW) clientele, is seeking a proactive relationship manager/client service professional. Collaborative, positive culture with best in class processes, products, and practices.

Responsibilities of the Client Service Associate (CSA)/Relationship Manager (RM):

  • Manage the day-to-day maintenance of HNW client accounts by liaising with internal stakeholders including Senior Advisors, Portfolio Management, Trading, Operations, Legal/Compliance and other internal teams, along with external parties including clients, clients attorneys, accountants, assistants and custodians.
  • Liaise with custodian (Fidelity) regarding daily transactions and process client distributions, one-off trades as needed
  • Proactively address the specific needs of high net worth (HNW) clients and overall account maintenance. This includes:
  • opening and onboarding accounts, transfer of accounts (ACATS)
  • moving money: wires, journals, checks
  • understanding margin and addressing operational and back-office issues
  • specific customerrequests as required, e.g., mortgage research
  • portfolio/asset allocation reviews and performance reporting
  • frequent communication withexternal stakeholders:clients, clients attorneys, accountants, assistants etc.
  • Deepen knowledge of investment products across equities, fixed income and alternative investments, including separately managed accounts, mutual funds, hedge funds and collective trusts
  • Contribute to the overall efficiency of the team by fielding inbound client inquiries, maintaining team schedules and deliverables and handling other relevant administrative tasks
  • Asset allocation understanding asset classes and the firms allocation strategies


Qualifications of the Client Service Associate (CSA) / Relationship Manager (RM):

  • 1-3 years of high net worth (HNW) client service/support and operational experience in a wealth management / financial services environment. Registered Investment Advisory (RIA)/asset management experience is a plus
  • Experience with communicating/interacting with high net worth (HNW) clients over the phone and in-person/video calls.
  • Understanding of asset classes (equities, fixed income, options etc (alternatives a plus.) Some exp/understanding of asset allocation
  • Bachelors degree; concentration in Finance, Business, or related field is a plus.
  • Experience with Fidelity as the custodian a plus
  • Strong analytical quantitative and qualitative reasoning ability
  • Proficiency with Excel and Microsoft Office suite. Tech-savvywith theabilityto pick up new programs quickly
  • Experience with Addepar, eMoney, Wealthscape or similar platforms is a plus
  • Self-starter with strong attention to detail and follow-through
  • Resourceful with proven ability to multi-task and prioritize
  • Strong verbal and written communications skills
  • Team-oriented with excellent people skills and high level of EQ. Comfortable engaging clients and all levels of firm management.
  • Polished, professional with a passion for learning
  • Progress towards CFP is a plus but not req

Why is This a Great Opportunity:

Rapidly growing wealth management firm with experienced, congenial, mentoring senior staff. Position involves a lot of client contact with UHNW clients and broad learning opportunities.

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