|Date Posted||June 23, 2022|
Call Centre / CustomerService
A-Line Staffing is now hiring Benefits Customer Service Representative in Tempe, AZ. The Benefits Customer Service Representative would be working for a Major company and has career growth potential. This would be full time / 40+ hours per week and benefits are available after 90 days.
Benefits Customer Service Representative Highlights:
The pay for this position is $15.00 hr or higher
Hours M-F between 8am-9pm NO WEEKENDS OR NIGHTS!!!
Benefits Customer Service Representative Duties:
- • Quickly build rapport and respond to customers in a compassionate manner by identifying and exceeding expectations by responding in a respectful, accurate, timely manner, consistently meeting commitments via phone, email and instant message
- Ability to customize customer service approach to meet all types of member communication styles and personalities while maintaining professionalism, and diplomacy during difficult calls
- Handle confidential information with sensitivity and discretion in accordance with HIPAA and Data Privacy laws and company data security requirements
- Skillfully translate health and welfare and pension terms, complex plan information and processes into simple explanations and instructions that customers can understand and act upon.
- Read and understand client's plan documents and online knowledgebase tools while collecting relevant information to determine immediate requests/questions and also to anticipate the future needs of the member
- Demonstrate knowledge, understanding and compliance with company and client procedures and guidelines providing appropriate and accurate information
- Maintain and document complete and accurate call and case notes in a professional manner
- Regularly participate in team meetings and training
- You will spend the majority of your time assisting customers
- Perform other duties as assigned
Benefits Customer Service Representative Requirements
- High school or GED
- Call center experience
Please free to contact me by phone or email this company is looking to fill the position fast and interviewing ASAP!
Key Words: Prior Authorization Or Benefit Verification