Benefits Customer Service Representative

at A-Line Staffing Solutions
Location Not Specified, Minnesota
Date Posted June 22, 2022
Category Call Centre / CustomerService
Job Type Not Specified

Description

A-Line Staffing is now hiring Benefits Customer Service Representative in Bloomington MN. The Benefits Customer Service Representative would be working for a Major company and has career growth potential. This would be full time / 40+ hours per week and benefits are available after 90 days.

Benefits Customer Service Representative Highlights:

The pay for this position is $15.00 hr or higher

Hours M-F between 8am-9pm NO WEEKENDS OR NIGHTS!!!

Benefits Customer Service Representative Duties:

  • • Quickly build rapport and respond to customers in a compassionate manner by identifying and exceeding expectations by responding in a respectful, accurate, timely manner, consistently meeting commitments via phone, email and instant message
  • Ability to customize customer service approach to meet all types of member communication styles and personalities while maintaining professionalism, and diplomacy during difficult calls
  • Handle confidential information with sensitivity and discretion in accordance with HIPAA and Data Privacy laws and company data security requirements
  • Skillfully translate health and welfare and pension terms, complex plan information and processes into simple explanations and instructions that customers can understand and act upon.
  • Read and understand client's plan documents and online knowledgebase tools while collecting relevant information to determine immediate requests/questions and also to anticipate the future needs of the member
  • Demonstrate knowledge, understanding and compliance with company and client procedures and guidelines providing appropriate and accurate information
  • Maintain and document complete and accurate call and case notes in a professional manner
  • Regularly participate in team meetings and training
  • You will spend the majority of your time assisting customers
  • Perform other duties as assigned

Benefits Customer Service Representative Requirements

  • High school or GED
  • Call center experience

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Please free to contact me by phone or email this company is looking to fill the position fast and interviewing ASAP!

Bernadette Wenson

Job Requirements:

Key Words: Prior Authorization Or Benefit Verification

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