Bank Sales Service Representative

at Kelly Services
Location San Juan
Date Posted January 12, 2022
Category Call Centre / CustomerService
Job Type Not Specified



**Job Summary:**

The Customer Service & Sales Representative respond to customer inquiries or perform sales activities at branches. Projects a professional image demonstrating deep knowledge of products, services, systems and procedures of the bank. The incumbent is required to work on a flexible schedule and understand that he/she will be assigned to work on weekdays, nights, holidays and weekends.

**Essential Responsibilities** :


+ Answers telephone calls, responds and registers customer requests, claims and complaints on applicable systems as per department policies and procedures.

+ Keeps up to date on all products, services and applicable regulations.

+ Builds customer's interest in the services and products offered by the bank.

+ Sell and provide orientation of bank products to new and existing customers, and promotes incremental sales through cross sells initiative.

+ Provides personalized high level customer service.

+ Provides customer satisfaction to both internal and external customers and strives to continuously improve service delivery.

+ Recognizes, documents, and alerts the supervisor of trends in customer calls volumes.

+ Responsible of preventing and identifying possible red flags indicators and security fraud codes.

+ Manages customers interactions or other channels such as: voicemail, email and chat.

+ Meet monthly targets to achieve individual and departmental goals.

**Minimum Requirements** :

+ Associate Degree in Business Administration or related field

+ One to two years of experience on Customer Service or Sales Marketing

+ Experience and/or knowledge in banking products and services

+ Exceptional skills in keyboard (type 30 wpm) and operating computer systems

+ Knowledge of telephone etiquette

+ Experience in customer service to adept in using search tools, browsers, e-mail features, tracking features and familiarity of CRM solutions

+ Strong sense of responsibility, punctuality, high level of motivation, good interpersonal skills.

+ Basic arithmetic skills required

+ **Full Availability Monday to Saturday**

+ **Fully Bilingual**

**Positions available in Metropolitan area**

**Temp to Hire opportunities**

**Why Kelly** **** **?**

You're looking to keep your career moving onward and upward, and we're here to help you do just that. Our financial staffing experts will connect you with premier companies for opportunities where you can learn, grow, and thrive. Jobs that fit your skills and experience, and most importantly, fit right on your path of where you want to go in in your career. It all adds up.

**About Kelly** ****

At Kelly, we're always thinking about what's next and advising job seekers on new ways of working to reach their full potential. In fact, we're a leading advocate for temporary/nontraditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live (plus, did we mention we provide a ton of benefits ?). Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety of workstyles, skill levels, and industries around the world.

Kelly is an equal opportunity employer committed to employing a diverse workforce and providing accommodations for people with disabilities in all parts of the hiring process as required under its Employment Accommodation Policy. Kelly will work with applicants to meet accommodation needs that are made known to Kelly in advance.

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