|Date Posted||September 21, 2022|
|Category|| Call Centre / CustomerService |
|Job Type|| Permanent |
Westway is a growing, privately owned Sales and Marketing company in the Dallas area, servicing over 5,000 customers nationwide. Currently, we are seeking a collaborative and solution-oriented individual to join our customer service team! This is seasonal to a possible full-time position.
If you are a team player and sports enthusiast this is the place for you- we thrive off of competition and the growth of our team members. Ultimately, we are looking for a friendly and driven individual that likes to venture out of their comfort zone and talk with our clients about our many products and services.
â€¢ Attracts potential customers by answering product and service questions
â€¢ Handling customer order related questions, inquiries, and complaints
â€¢ Recommends products that will meet customers' needs
â€¢ Prepares product or service reports by collecting and analyzing customer information
â€¢ Contributes to team effort by accomplishing related results as needed
â€¢ Maintaining current knowledge of products offered
â€¢ Perform all other related duties as assigned
â€¢ Positive attitude and excellent communication skills
â€¢ Knowledge of principles and processes for providing excellent customer service.
â€¢ Product knowledge, Quality Focus, Problem Solving, Resolving Conflict, Multi-tasking
â€¢ High school diploma or equivalent
â€¢ Support company values and standards of integrity
â€¢ Excellent verbal and interpersonal skills with a high degree of professionalism
â€¢ Must be able to function as part of a team as well as independently