Customer Service Representative

at Exodus Exterminating Inc.
Location Rochester
Date Posted July 22, 2021
Category Call Centre / CustomerService
Job Type Not Specified


Exodus Exterminating was founded in 1986 on the time-honored principles of integrity, honesty and a true commitment of "Do unto others as you would have done unto you. Our philosophy has remained the same over the years and this customer first approach has helped us become Rochesters local leader in pest control.Join UsCome join our local, personal, and professional company as one of our Customer Service Representatives. We consider our service, sales, and office staff to be a part of our extended family, creating an atmosphere that encourages personalized service and genuine customer care.Full Job DescriptionAs a Customer Service Representative for Exodus Exterminating, you are the "voice of the company". You will be handling inbound and outbound telephone activity, email, and fax correspondence as well as the occasional walk in customer. You will be tasked with: Answering incoming phone calls - Offering great customer service and solutions to every customer you are working with in a calm, empathetic and confident manner. Scheduling appointments and optimizing service routes.Responding to both Emails and text communication Make outbound phone calls, send emails, and reply to text messaging for new and existing clients to address clients needs.Communicating with technician Communicating information with field techs as needed.Selling - This position does require some selling. The responsibility of the Customer Service Representative is to offer options and solutions that you believe will help them, and that the customer will feel good about choosing In many cases, you are making a first impression with this customer. You will help them understand that they have called the right place, that we are more than capable of handling and solving their pest difficulties, all with professionalism and care. At the end of each day you will feel as though you helped many and worked in a positive, encouraging environment alongside a great group of people! Job Type: Full-timePay: $14.00 - $15.00 per hourSchedule: Mainly Monday- Friday 8-5Supplemental Pay:Sales incentives.Education:High school or equivalent (Preferred)Experience:Customer service: 1-3 years (Preferred)Sales: 1 year (Preferred)Scheduling/routing (a plus) Benefits of working at Exodus Exterminating include:Paid Time off & HolidaysHealth Care including dental & life insuranceFSAs and Voluntary Benefits401KOpportunities for growth and developmentCompetitive WagesAwesome team-oriented environmentPositive personalities welcomed! * Previous customer service experience preferred. * Knowledge of general computer skills including keyboarding, Word, and Excel. * Good listening skills. * Strong organizational and communicative abilities. * Punctuality a must! * Experience with scheduling/routing a plus!!!

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