Call Center Representative

at The Virus Light, LLC.
Location Myrtle Beach
Date Posted July 22, 2021
Category Call Centre / CustomerService
Job Type Not Specified


We are seeking energetic and reliable professionals to join our team as Call Center Representatives. The successful candidates will be responsible for answering incoming customer calls, utilizing company policies to solve customer issues and directing calls to the managerial team when necessary. Our Call Center Representatives are often the first point of contact for customers product issues, so we are interested in hiring individuals with a commitment to customer satisfaction and an ability to make quick and accurate decisions.ResponsibilitiesAnswer incoming customer phone calls and take appropriate action for each callMaintain customer satisfaction ratings based on explicit criteria set forth by the companyAttend mandatory training sessions to stay updated on product or company policy changesUse company policies to determine if there can be an immediate resolution to a customer issue or if that issue requires managerial inputInput data into the company computer platform to keep each customer record updatedRequirementsHigh school diploma or GED requiredStrong computer skillsExcellent interpersonal communication skillsHigh level of professionalismMust be available to work some holidays and weekendsStrong problem solving abilities

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